FEATURES VORTEX HT THAT MAKE IT UNIQUE
The customer submits a new request and receives an automatic email reply. The request creates a "ticket", a case, which is allocated to an operator for further arrangements.
Submitted request is evaluated and assigned by the system for further processing based on the relevant departmental processes.
Each ticket can be directed to one or more departmens and operators. Each operator can redirect a ticket to the appropriate next operator for further processing.
Each request can create a chain of communications between operators of the organization, processed through the same unified environment.
All information regarding a ticket is centrally stored, facilitating the online monitoring of the progress of the works towards the final resolving of the case.
Under each customer there is a collection of all tickets along with their associated processing history, per status (pending vs completed).
Ability to prioritize each ticket based on its criticality.
Confirmation to the customer that his request has been received with an automated email reply message.
Continuous operation on a 24-hour basis of a system for receiving and coordinating requests.
Dynamic reports and statistics, favoring customer service orientation.
By resolving each ticket, the customer has the ability to rate the quality of the service provided.
Ability to integrate with Vortex Suite modules, providing a holistic management
Customer Reviews
VORTEX is a powerful tool that facilitates with the most effective way our company's day-to-day operations and enables the provision of high-quality services to our customers.
Monitoring the daily and periodic tasks of our frontline staff is immediate and efficient.
Vortex serves as the operations centre for the day-to-day running of our Back Office. It has enabled us to increase the performance of our Technical Department and to gain time on communications which are now carried out automatically
We are very satisfied with our collaboration with DataConsulting. These professionals are right behind us at every step of the way.
VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
Thanks to VORTEX we have gained new customers and enhanced our image with existing ones. It gives us a clear picture of our communication with each and every client, it allows us to keep track of every project and quote, as well as to identify new opportunities both for us and for our customers
We have been working with DataConsulting for several years now and we are completely satisfied. I highly recommend it for any business that wishes to achieve organisational coherence and ensure the computerisation of processes.
We installed VORTEX in September 2018 and since then we have strengthened our image in the eyes of our customers while increasing the performance of our Back Office exponentially.
By using VORTEX Commercial Management, the accounting department has made considerable gains in operation and productivity since a series of processes, from ordering to invoicing and warehousing, are now done automatically and flawlessly
VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
