FEATURES VORTEX FSM THAT MAKE IT UNIQUE
Comprehensive follow-up procedure for projects and tasks allowing for the immediate information and better organisation of the Technical Department.
Detailed entry of products installed at each customer per category and subcategory and quick search.
Maintenance plan creation and task monitoring in specific or custom time intervals
Automated task assignment procedure to the most appropriate technician to ensure a quick and effective response.
Easy tracking of scheduled visits in map view and colour-coded status indicators.
Electronic Visit Form with the customer's signature filled in using a mobile device or tablet, automatic update of the Back Office and delivery to the customer in PDF format.
Comprehensive view of customer contracts including the duration, value and type of contract.
Monitor diferent levels of SLAs for each customer or asset. Assign the appopriate SLA and monitor whether "Response-Time" or "Fix-Time" SLAs are met accordingly
Management of customer equipment guarantees and tracking of guarantees that require renewal.
Management and supervision of recurring tasks, periodic checks and maintenance works to facilitate the Technical Department’s daily operation.
Map view of all external appointments with optimal routing and a GPS navigation option.
Logging and tracking of staff leaves for a better allocation of resources.
Real-time exchange of information and data between technicians and the dispatcher.
Management and archiving of the Technical Department's incoming emails in order to monitor the status of pending issues at all times.
Calendar view of all planned and pending technician tasks on a daily, weekly and monthly basis.
Task execution by sub-contractors with access only to the information on the assigned task.
Various dynamic management reports to better evaluate results and draw useful conclusions.
Integration with other systems (CRM, ERP) for a two-way data and information exchange.
Specialised portal in which customers can create a new ticket as well as monitor the progress of their requests.
Access to company procedures and technical department manuals with an easy search feature.
Personalised access of users (username-password) to the information and processes relevant to them.
Customer Reviews
VORTEX is a powerful tool that facilitates with the most effective way our company's day-to-day operations and enables the provision of high-quality services to our customers.
Monitoring the daily and periodic tasks of our frontline staff is immediate and efficient.
Vortex serves as the operations centre for the day-to-day running of our Back Office. It has enabled us to increase the performance of our Technical Department and to gain time on communications which are now carried out automatically
We are very satisfied with our collaboration with DataConsulting. These professionals are right behind us at every step of the way.
VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
Thanks to VORTEX we have gained new customers and enhanced our image with existing ones. It gives us a clear picture of our communication with each and every client, it allows us to keep track of every project and quote, as well as to identify new opportunities both for us and for our customers
We have been working with DataConsulting for several years now and we are completely satisfied. I highly recommend it for any business that wishes to achieve organisational coherence and ensure the computerisation of processes.
We installed VORTEX in September 2018 and since then we have strengthened our image in the eyes of our customers while increasing the performance of our Back Office exponentially.
By using VORTEX Commercial Management, the accounting department has made considerable gains in operation and productivity since a series of processes, from ordering to invoicing and warehousing, are now done automatically and flawlessly
VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
