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FEATURES VORTEX FSM THAT MAKE IT UNIQUE

PROJECT MANAGEMENT

Comprehensive follow-up procedure for projects and tasks allowing for the immediate information and better organisation of the Technical Department.

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ASSET MANAGEMENT

Detailed entry of products installed at each customer per category and subcategory and quick search.

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MAINTENANCE PLANS

Maintenance plan creation and task monitoring in specific or custom time intervals

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TASK ASSIGNMENT PROCEDURE

Automated task assignment procedure to the most appropriate technician to ensure a quick and effective response.

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WORK ORDER TRACKING

Easy tracking of scheduled visits in map view and colour-coded status indicators.

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TECHNICIAN MOBILE APPLICATION

Electronic Visit Form with the customer's signature filled in using a mobile device or tablet, automatic update of the Back Office and delivery to the customer in PDF format.

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CONTRACT MANAGEMENT

Comprehensive view of customer contracts including the duration, value and type of contract. 

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SLA MANAGEMENT

Monitor diferent levels of SLAs for each customer or asset. Assign the appopriate SLA and monitor whether "Response-Time" or "Fix-Time" SLAs are met accordingly

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GUARANTEE MONITORING

Management of customer equipment guarantees and tracking of guarantees that require renewal.

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RECURRING TASK MANAGEMENT

Management and supervision of recurring tasks, periodic checks and maintenance works to facilitate the Technical Department’s daily operation.

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ROUTE MAP

Map view of all external appointments with optimal routing and a GPS navigation option.

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LEAVE MANAGEMENT

Logging and tracking of staff leaves for a better allocation of resources. 

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REAL-TIME COMMUNICATION

Real-time exchange of information and data between technicians and the dispatcher.

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INCOMING EMAIL MANAGEMENT

Management and archiving of the Technical Department's incoming emails in order to monitor the status of pending issues at all times.

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TECHNICIAN CALENDAR

Calendar view of all planned and pending technician tasks on a daily, weekly and monthly basis.

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SUB-CONTRACTORS

Task execution by sub-contractors with access only to the information on the assigned task.

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PRODUCTIVITY STATISTICS

Various dynamic management reports to better evaluate results and draw useful conclusions.

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CRM / ERP INTEGRATION

Integration with other systems (CRM, ERP) for a two-way data and information exchange.

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CUSTOMER TICKETING PORTAL

Specialised portal in which customers can create a new ticket as well as monitor the progress of their requests.

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KNOWLEDGE BASE

Access to company procedures and technical department manuals with an easy search feature.

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USER ACCESS RIGHTS

Personalised access of users (username-password) to the information and processes relevant to them.

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Customer Reviews

1 Ivis Str., Metamorfosi Athens,
Greece, PO 144 52
T +30 210 29 16 001
GEMI No.: 069683703000

FM AWARDS7          mobile awards 2022 GOLD              

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