OPTIMIZE YOUR FIELD SERVICE ACTIVITIES
LIKE NEVER BEFORE!
VORTEX FSM is an innovative and specialized Field Service Management System that facilitates optimum scheduling, dispatching, and tracking the activities of field service technicians, monitors Preventive and Corrective Maintenance of Facilities and Assets, increasing the efficiency and effectiveness of operations, reducing downtime, and providing better customer service by ensuring that the right personnel are dispatched to the right location at the right time through the use of Mobile Application.
Integrated with all the other VORTEX Suite applications, VORTEX FSM provides full Asset Registry, Trouble-Ticketing Web Portal, incorporating the related maintenance history as recorded by field technicians through a Mobile Application or a Sub Contractor's Web Portal and further presented via dynamic reports and specialized business analytics dashboards.
ECONOMIES
OF SCALE
CUSTOMER
SATISFACTION
MAXIMUM
EFFICIENCY
OVERALL
VIEW
EFFECTIVE
DECISION MAKING
EASY
ACCESS
PROJECT MANAGEMENT
Comprehensive follow-up procedure for projects and tasks allowing for the immediate information and better organisation of the Technical Department.
ASSET MANAGEMENT
Detailed entry of products installed at each customer per category and subcategory and quick search.
MAINTENANCE PLANS
Maintenance plan creation and task monitoring in specific or custom time intervals
TASK ASSIGNMENT PROCEDURE
Automated task assignment procedure to the most appropriate technician to ensure a quick and effective response.
WORK ORDER TRACKING
Easy tracking of scheduled visits in map view and colour-coded status indicators.
TECHNICIAN MOBILE APPLICATION
Electronic Visit Form with the customer's signature filled in using a mobile device or tablet, automatic update of the Back Office and delivery to the customer in PDF format.
CONTRACT MANAGEMENT
Comprehensive view of customer contracts including the duration, value and type of contract.
SLA MANAGEMENT
Monitor diferent levels of SLAs for each customer or asset. Assign the appopriate SLA and monitor whether "Response-Time" or "Fix-Time" SLAs are met accordingly
GUARANTEE MONITORING
Management of customer equipment guarantees and tracking of guarantees that require renewal.
Customer Reviews
VORTEX is a powerful tool that facilitates with the most effective way our company's day-to-day operations and enables the provision of high-quality services to our customers.
Monitoring the daily and periodic tasks of our frontline staff is immediate and efficient.
Vortex serves as the operations centre for the day-to-day running of our Back Office. It has enabled us to increase the performance of our Technical Department and to gain time on communications which are now carried out automatically
We are very satisfied with our collaboration with DataConsulting. These professionals are right behind us at every step of the way.
VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
Thanks to VORTEX we have gained new customers and enhanced our image with existing ones. It gives us a clear picture of our communication with each and every client, it allows us to keep track of every project and quote, as well as to identify new opportunities both for us and for our customers
We have been working with DataConsulting for several years now and we are completely satisfied. I highly recommend it for any business that wishes to achieve organisational coherence and ensure the computerisation of processes.
We installed VORTEX in September 2018 and since then we have strengthened our image in the eyes of our customers while increasing the performance of our Back Office exponentially.
By using VORTEX Commercial Management, the accounting department has made considerable gains in operation and productivity since a series of processes, from ordering to invoicing and warehousing, are now done automatically and flawlessly
VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.
